SUPPORT
We're here.
Got a question? If you can't find the answer here, email is one tap away.
APP
Download the R-EX app.
Pair your device, log your times, join the community.
FREQUENTLY ASKED QUESTIONS
Quick answers.
How do I pair the R-EX device?
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Power on the device, enable Bluetooth on your phone, and select your device from the 'Connect' tab in the R-EX app. First pairing usually takes 5–10 seconds.
How long is the battery life?
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About 10 hours of continuous use on a full charge. Charges via USB-C, 0–100% takes about 90 minutes.
Which phones is it compatible with?
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Works with iOS 14+ (iPhone 7 and later) and Android 9+ devices. Compatible with all modern phones supporting Bluetooth 5.0.
How accurate is the GPS?
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Thanks to the u-blox M10 series high performance GNSS chip, 1.5 m position accuracy and 25 samples per second (in high performance mode). Uses GPS, GLONASS, Galileo and BeiDou constellations simultaneously.
Can it be used in the rain?
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The device is resistant to light rain and moisture. However, it should not be submerged in water and should be kept under shelter in heavy rain.
How do I return the product?
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You have a 30-day return window after delivery. See the Refund Policy page for details.
CONTACT
Get in touch.
ADDRESS
Maslak Mahallesi 21. Sok., Atatürk Oto Sanayi Sitesi, 2. Kısım No:714, 34398 Şişli/İstanbul, Turkey